Vendor Portal

Shipping & Returns

Shipping Information

Shipping Rates

  • Standard Shipping: €6. Free shipping on all retail orders over €85.
  • UK shipping: €10.
  • International shipping: €15

Shipping Times

  • Standard Shipping: All orders are dispatched within 1-2 days and national orders will be next-day delivery.
  • UK orders usually take 3-4 days.
  • International orders can take 7-10 days.

International Shipping

  • We offer international shipping to select countries. Please contact us for more information. You can check if your country is listed at the checkout.

Tracking Orders

  • Once your order is shipped, you will receive a tracking number via email to track your package’s journey.

Return Policy

Returns & Exchanges

  • We accept returns and exchanges within 14 days of purchase.
  • Items must be unused, undamaged, in their original packaging, and with tags attached. Unfortunately, we cannot offer refunds on earrings due to hygiene reasons.

Refunds

  • Refunds will be issued to the original payment method within 3 days of receiving the returned item.

How to Return

  1. Contact our customer support team to initiate the return process. This can be done by emailing kilkennysilver@gmail.com or by submitting a contact form. Please include your order number and reason for return.
  2. Pack the item securely and include the original invoice.
  3. Ship the package to our return address: Kilkenny Silver, Cappagh, Inistioge, Co.Kilkenny R95PP80

Exclusions

  • Unfortunately, we cannot offer refunds on earrings due to hygiene reasons.

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